Customer Service Policy

At Glossier Outlet, we are committed to providing an exceptional shopping experience. Our Customer Service Policy is designed to ensure transparency, trust, and satisfaction for every customer who visits our store.

1. Our Service Philosophy

We believe that high-quality beauty products should be matched by high-quality support. Our team is dedicated to assisting you with product inquiries, order tracking, and any concerns you may have, ensuring your journey to natural radiance is smooth and enjoyable.

2. Order Processing and Shipping

We strive to get your beauty essentials to you as quickly as possible:

  • Handling Time: All orders are processed and shipped within 1–3 business days.

  • Delivery Timeline: We offer a consistent shipping experience with an estimated delivery time of 6–12 business days.

  • Shipping Costs: We are proud to offer Free Shipping on all orders, regardless of the destination. No hidden fees or surprises at checkout.

3. Payment and Currency

  • Currency Standard: To maintain a streamlined international shopping experience, all transactions are processed in USD.

  • Security: We utilize industry-standard encryption to ensure your payment information remains private and secure.

4. Returns and Refund Guarantee

We want you to love what you buy. If a product does not meet your expectations, our policy is straightforward:

  • 60-Day Return Window: You have 60 days from the date of purchase to request a return.

  • Refund Processing: Once we receive and inspect your return, your refund will be processed back to your original payment method within 5–10 business days.

  • Authenticity: Every item shipped is guaranteed authentic. If you have concerns regarding the condition or authenticity of your received item, please contact us immediately.

5. Communication and Support

Communication is key to a great relationship. We aim to respond to all inquiries with clarity and speed:

  • Email Support: For all inquiries, including order updates or press matters, please contact us at press@glossieroutlet.com.

  • Response Time: Our team monitors our inbox daily and typically responds within 24–48 hours during business days.

6. Customer Responsibility

To help us serve you better, please ensure that:

  • Your shipping address is accurate and complete at the time of checkout.

  • You contact us promptly if you notice any issues with your order delivery or product quality.