Refund Policy

At Glossier Outlet, your satisfaction is our highest priority. We want you to feel as radiant as the products we provide. If for any reason you are not completely satisfied with your purchase, we offer a comprehensive return and refund process designed to be as effortless as your beauty routine.

1. 60-Day Return Guarantee

We stand behind the quality and authenticity of our products. You have 60 days from the date of purchase to initiate a return. This extended window ensures you have ample time to experience our skincare, makeup, and fragrances and decide if they are right for you.

2. Eligibility for Refunds

To be eligible for a refund, please ensure the following:

  • The item must be returned in its original packaging.

  • To maintain hygiene standards for beauty products, items should be in a condition that reflects light personal testing rather than significant use.

  • Promotional items or "Final Sale" products (if explicitly marked at the time of purchase) may not be eligible for return.

3. How to Initiate a Return

Starting a return is simple. Please follow these steps:

  1. Contact Us: Send an email to press@glossieroutlet.com with your order number and the reason for the return.

  2. Return Authorization: Our team will provide you with the necessary return instructions and the appropriate return address.

  3. Ship the Product: Securely pack the items. As we provide Free Shipping on all initial orders to you, the cost of return shipping is typically handled by the customer unless the item arrived damaged or incorrect.

4. Refund Processing Time

Once your return is received and inspected by our quality control team, we will process your refund:

  • Processing Period: We aim to process all returns within 3 business days of receipt.

  • Fund Credit: Once approved, your refund will be automatically applied to your original method of payment.

  • Timeline: Please allow 5–10 business days for the funds to appear in your account, depending on your financial institution's processing times.

5. Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong product, please contact us at press@glossieroutlet.com immediately. We will prioritize a replacement or a full refund at no additional cost to you, ensuring you get the products you ordered in perfect condition.

6. Currency and Payments

All refunds are issued in USD, the same currency used for the original purchase. Please note that if you purchased from outside the United States, the final amount may vary slightly based on your bank's current exchange rate at the time of the refund.

7. Order Cancellations

If you change your mind shortly after placing an order, please contact us within 12 hours. If the order has not yet entered the 1-3 day processing phase, we will cancel it and issue a full refund immediately.